FAQs:

Product FAQ:

Where are Fibropharmancy Guaifenesin products made?

All our products are made in the USA

Are your Fibropharmacy Guaifenesin products dye free?

Yes, our Guai600, Guai400, Guai300, & all other guaifenesin products we carry are dye-free.

Are your Fibropharmacy Guaifenesin suitable for the Guaifenesin Protocol by Dr. Paul St. Amand?

Yes, our Guai600, Guai400 & Guai300 are specifically formulated for the Guaifenesin Protocol and sponsored by Dr. Paul St. Amand.

Is there a shelf life for your guaifenesin products?

We recommend using any product within 12 months. However, they can be kept for up to 3 years. For best results, do not store in direct sunlight.

Are all your products salicylate free?

Yes, all our products are salicylate free.

Company FAQ:

Where is your headquarters?

Our company is located in Orange County, California.

Do you sell Fibropharmacy Guaifenesin products in any stores?

At this time, we only offer our products on the Internet.

How long has your company been around and is it privately owned?

Fibropharmacy.com was established in 2005. The company is not publicly traded but privately owned.

Shopping FAQ:

Can I buy your products locally?
No. Our products are only sold through our website.
Do you ship internationally?
We ship all over the world. If you have questions about shipping cost outside of USA, either call is at 1-800-261-2083 or email us at customerservice@fibropharmacy.com.
Is it safe to order online? Will my information be shared or sold to other companies?
Shopping on our site is safe and secure. We use SSL encryption to keep your information safe, and we never distribute your personal information to third-party vendors.
Can I receive a catalog by mail or print one?
Ordering online is a more Earth-friendly way to buy our products. At this time we offer no catalogs.
What methods of payment do you accept?

Payment for online orders must be made with a credit card. We accept the following:

  • Visa
  • MasterCard
  • American Express
  • Discover Card

Order Status FAQ:

Has my order shipped?

Click the My Account / Order Status link at the top right hand side of our site to check the status of your order.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right-hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

My order never arrived.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

My product is missing parts.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account FAQ:

How do I create an account?
  1. Click the “My Account / Order Status” link at the top right side of our site.
  2. Enter your email address.
  3. Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Return Policy for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping FAQ:

Do you ship to my country?

Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup, we’ll ask for your shipping address details including the country. If your country is not in the dropdown menu of available countries, unfortunately, we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

Please see our Return Policy for complete details regarding our return policy.

Pricing and Billing FAQ:

Do I have to pay sales tax?

A sales tax of 7.75% will be automatically added to orders shipped within California. All orders shipped outside of California are not taxable.

I have a question on my charges.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide FAQ:

How do I buy/redeem a gift certificate?

We do not sell gift certificates at this time.

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Additional Support FAQ:

How do I contact you?
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